Sr CRM Program Manager
Core
Lead planning and execution of large-scale CRM programs and strategic Salesforce initiatives to drive enterprise transformation and customer experience improvements.
Role type
Senior IC CRM Program Manager
Builds
Enterprise CRM transformation programs, platform modernization, process optimization, and AI-enabled capabilities
Domain
Education Technology / Customer Relationship Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise program management, Salesforce ecosystem leadership, cross-functional team leadership, vendor relationship management, budget and financial planning, risk mitigation, governance model establishment, Agile/Waterfall delivery methods, CRM analytics, program governance tools
Preferred skills
AI-enabled workflows, customer data platforms (CDPs), digital transformation initiatives
Technologies
Salesforce (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud), Jira, Confluence, Aha!, Planview, Smartsheet
Responsibilities
Define scope, goals, and deliverables for CRM programs; serve as primary point of contact for executive sponsors; establish and govern CRM program operating models; lead cross-functional teams; manage vendor relationships and contracts; develop and manage program budgets and financial reporting; drive governance of CRM platforms including release and change management
Seniority
Senior, hands-on IC