Engagement Delivery Director
Core
Lead enterprise-level program management for complex customer engagements, driving delivery, strategy, and team development for Salesforce's AI CRM solutions.
Role type
Senior IC Program Management Director (Engagement Delivery)
Builds
Enterprise-scale CRM implementations and AI-driven customer success programs
Domain
SaaS / CRM / Enterprise Software
Required skills
Program management, team leadership, budgeting, scheduling, stakeholder management, conflict resolution, strategic planning, risk management, change management, executive communication, Agile/Scrum methodology
Preferred skills
Management consulting experience, enterprise software delivery, multi-cloud delivery standards, program governance, resource allocation, project plan creation, utilization tracking, end-to-end implementation planning
Technologies
Salesforce (SFDC), Agile, Scrum
Responsibilities
Lead programs by aligning scope, release planning, and cross-functional teams; drive teams through software engineering experiences using Agile; facilitate key meetings to remove obstacles and address program issues; develop partnerships with functional teams and executive management; provide ongoing program status reporting and monthly reviews; handle dependencies across multiple teams and functions; anticipate and remove obstacles to delivery; mentor senior team members; lead enterprise-wide engagements with 50+ person teams; allocate and supervise budgets and resources; ensure on-time and on-budget delivery of large-scale programs.
Seniority
Senior, hands-on IC with executive-level engagement
