Engagement Delivery Director
Core
Lead enterprise-scale CRM delivery programs for complex customers, managing teams of Program/Project managers to ensure high-quality customer-facing engagements and business outcomes.
Role type
Senior IC Program Management Director (Engagement Delivery)
Builds
Enterprise-level CRM implementations and complex customer engagements
Domain
Customer Success / Enterprise Software / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise program management, team leadership, budgeting, scheduling, executive communication, conflict management, risk management, Agile/SCRUM methodology, stakeholder alignment
Preferred skills
Management consulting experience, strategic advisory, multi-cloud delivery standards, program governance, resource allocation, change management
Technologies
Salesforce CRM, Agile/SCRUM frameworks
Responsibilities
Lead programs by aligning scope, release planning, and cross-functional teams on vision and business goals; Drive teams through Software engineering experience using Agile and analytical skills; Handle program/feature dependencies across multiple teams and functions; Provide ongoing program status reporting including risks, metrics, and critical issues; Allocate and supervise budget and resources; Mentor teams of senior project managers and practitioners.
Seniority
Senior, hands-on IC with executive-level engagement