Customer Success Partner
Core
Partner with sales and internal teams to manage customer accounts, drive contract renewals, and convert logistics opportunities into realized business for Ocean and Logistics & Services portfolios.
Role type
Senior Account Management & Customer Success Partner
Builds
Customer retention, contract renewals, and new business conversion in global logistics
Domain
Global logistics, shipping, and supply chain
Required skills
Account management, contract renewal coordination, stakeholder engagement, opportunity management, solutioning, conversion of logistics wins, operational escalation handling, cross-functional collaboration
Preferred skills
Understanding of transportation products, implementation methodologies, analytical problem-solving
Technologies
Ocean freight, Logistics & Services (L&S), Air freight, LCL, CHB, Managed Ground Freight (MGF)
Responsibilities
Partner with Sales to manage and grow customer accounts; Coordinate renewal activities across assigned products; Support new RFQs and opportunities from new logos; Lead regular customer reviews to evaluate performance and identify improvements; Drive conversion of contracted wins into realized business; Manage operational and commercial escalations through stakeholder engagement
Seniority
Mid-Senior, hands-on IC