Account Manager
Core
Developing new business relationships and serving as the first level of support to existing clients for language and business support services.
Role type
Account Manager (Sales & Client Support)
Builds
Translation, multicultural marketing, website globalization, legal support, and technology solutions
Domain
Language services and global business support
Deliverable
client delivery
Required skills
lead generation, sales cycle management, negotiation, CRM data management, cold calling, client education, project coordination, market research, strategic planning
Preferred skills
problem-solving, analytical skills, time management, interpersonal skills, Microsoft Office proficiency
Responsibilities
Research prospective clients via internet, trade shows, referrals, and directories; create accurate CRM data; cold call prospects; negotiate rates and deadlines; educate clients on translation processes and turnaround times; liaise with production teams; follow up on delivery quality and customer satisfaction; research industry trends and competitors; execute strategies to build long-term customer relationships and grow sales base.
