Account Manager
Core
Developing new business relationships and serving as the first level of support to existing clients for language and business support services.
Role type
Account Manager (Sales & Client Support)
Builds
New business relationships and client satisfaction for translation, multicultural marketing, and globalization services
Domain
Language Services / Globalization / Translation
Deliverable
client delivery
Required skills
lead generation, sales cycle management, rate negotiation, client education, industry research, data management, problem-solving
Responsibilities
Research prospective clients via internet, trade shows, and directories; create client data spreadsheets; generate daily mailings; cold call prospects; negotiate rates and deadlines; educate clients on translation processes and turnaround times; liaise with production teams; follow up on delivery quality and customer satisfaction; research industry trends and events.
