Helpdesk Support Specialist
Core
Provide on-site and remote technical support to resolve helpdesk tickets and troubleshoot enterprise computing issues.
Role type
Helpdesk Support Specialist (Tier 1)
Builds
Enterprise computing environment support for internal users
Domain
IT Support / Helpdesk
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, desktop/laptop configuration, printer/peripheral support, inventory management, knowledge base documentation, on-call support, Windows 10/11 support, macOS support, MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team, TCP/IP, WiFi, DHCP, DNS, cabling, mobile device support, virus and malware removal
Preferred skills
CompTIA A+ certification, Microsoft Certified Professional (MCP), VOIP experience
Technologies
Windows 10, Windows 11, macOS, MS Office 365, SharePoint, OneDrive, Zoom, Duo, Slack, Team, TCP/IP, WiFi, DHCP, DNS
Responsibilities
Resolve helpdesk tickets and provide daily on-site support, troubleshoot hardware/software/network issues and escalate complex problems, install and configure desktops/laptops/printers/peripherals, maintain and track computing equipment inventories, create and maintain knowledge base documentation, provide scheduled on-call support
Seniority
Mid-level, hands-on IC
