IT Helpdesk Support Specialist (On-Site)
Core
Provide on-site and remote technical support to resolve hardware, software, and network issues within an enterprise computing environment.
Role type
Tier 1 IT Helpdesk Support Specialist
Builds
Internal IT support services for employees
Domain
Enterprise IT / General Computing
Deliverable
client delivery
Required skills
Hardware troubleshooting, OS support (Windows 10/11, macOS), Network fundamentals (TCP/IP, WiFi, DHCP, DNS), Peripheral installation and configuration, Inventory management, Knowledge base documentation, On-call support
Preferred skills
VOIP support, Mobile device support, Virus and malware removal techniques
Technologies
Windows 10/11, macOS, MS Office 365, SharePoint, OneDrive, Zoom, Duo, Slack, Team
Responsibilities
Resolve Helpdesk tickets and provide on-site support daily; Troubleshoot hardware, software, and network issues; Install and configure desktops, laptops, printers, and peripherals; Maintain and track inventories of computing equipment; Create and maintain knowledge base documentation; Provide on-call support as scheduled
Seniority
Mid-level, hands-on IC
