Technicien de Proximité IT (H/F)
Core
Provide Level 1 and 2 on-site and remote technical support to users, ensuring proper functioning of IT equipment and contributing to service quality improvement.
Role type
IT Help Desk Technician (Level 1/2)
Builds
IT support services for end-users
Domain
IT Infrastructure / Desktop Support
Deliverable
client delivery
Required skills
Windows 10/11, Microsoft 365, Active Directory/Entra ID, TCP/IP, Wi-Fi, VPN, Ticketing tools, Hardware support, IT asset management
Preferred skills
Microsoft Intune, Microsoft Cloud environments, ITIL, English (professional)
Responsibilities
Diagnose and resolve hardware, software, network, and office incidents; Install, configure, and maintain workstations, printers, and peripherals; Manage user accounts and access rights; Deploy and maintain the IT fleet; Escalate complex incidents to expert teams
Seniority
Mid-level, hands-on IC