EUC /IT Support
Core
Provide on-site IT support for desktops, laptops, and peripherals, handling hardware troubleshooting, user account management, and basic network connectivity issues.
Role type
EUC/IT Support Specialist (L1)
Builds
Stable IT infrastructure and user productivity
Domain
Enterprise IT Support
Required skills
Windows OS troubleshooting, hardware repair, Active Directory management, Microsoft 365 administration, basic networking (Wi-Fi, LAN, DNS, DHCP), ticket management, endpoint management tools
Preferred skills
Experience with SCCM/MECM, Microsoft Intune, JAMF, ServiceNow
Technologies
Windows, Microsoft 365, Active Directory, ServiceNow, Microsoft Intune, SCCM/MECM, Microsoft Entra ID, JAMF
Responsibilities
Troubleshoot hardware and software issues, manage user accounts and permissions, provide on-site setup and move/add/change services, handle IT tickets and escalate complex issues, maintain endpoint security and management tools
Seniority
Junior to Mid-level, hands-on IC