Level 2 Customer Support Specialist
Core
Provide second-level technical support and application training for GlobalLink CCMS software (Vasont Inspire and Astoria) to customers.
Role type
Level 2 Customer Support Specialist (Technical Support & Training)
Builds
GlobalLink CCMS component content management software
Domain
Language services technology / Content Management Systems
Deliverable
client delivery
Required skills
technical troubleshooting, problem isolation, application training delivery, web conferencing, Microsoft Office suite proficiency, multitasking, prioritization, written and verbal communication
Preferred skills
XML knowledge
Responsibilities
Investigate and resolve customer-reported issues escalated from first-level support, deliver application training via private webinars, update training materials for new software releases, escalate complex technical issues to engineering teams, manage support tickets and track responses
Seniority
Individual Contributor, Level 2
