Senior Customer Experience Partner
Core
Manage end-to-end shipment processes and serve as the primary point of contact for complex customer accounts in the chemicals and mining sectors.
Role type
Senior Customer Experience Partner (Logistics)
Builds
Ocean and logistics shipments for assigned customer portfolios
Domain
Logistics / Supply Chain / Chemicals & Mining
Deliverable
client delivery
Required skills
End-to-end supply chain operations, Customer relationship management, Escalation handling, Stakeholder coordination, Financial follow-up, Process optimization
Preferred skills
Digital proficiency, Operational systems experience, Mentoring junior staff
Responsibilities
Manage end-to-end shipment process for assigned customers, Act as primary point of contact for customers, Proactively identify and resolve customer issues, Take ownership of a customer portfolio including financial follow-up, Drive service excellence and continuous improvement, Handle escalations and provide expert-level problem resolution, Coordinate ocean and logistics shipments, Build and maintain strong relationships with customers and internal teams, Support and mentor junior team members, Ensure compliance with company procedures and regulations, Contribute to process optimization
Seniority
Senior, hands-on IC