Lead Logistics Customer Experience & Operations Senior Specialist
Core
Lead Logistics Customer Experience & Operations Specialist ensuring consistent service delivery, timely cargo delivery, and strong customer relationships for Maersk's end-to-end logistics solutions.
Role type
Senior IC logistics operations specialist (customer experience)
Builds
End-to-end shipment execution and tailored service delivery for global customers
Domain
Global logistics and supply chain
Required skills
End-to-end Lead Logistics operations, Customer servicing, SLA/KPI management, Operational problem-solving, Stakeholder coordination, Process documentation, Shift flexibility
Preferred skills
Change Management, Process excellence, Continuous improvement, International experience, Matrix organization navigation
Technologies
None stated
Responsibilities
Ensure consistent service delivery aligned with customer expectations; Build strong customer understanding for tailored service; Ensure timely and accurate cargo delivery; Lead priority topics and onboard new team members; Document and update SOPs and SLAs; Meet customer-specific KPIs; Coordinate end-to-end shipment execution; Act as key customer contact and advocate; Identify improvement opportunities using customer insights.
Seniority
Mid-Senior, hands-on IC