Customer Program Manager - FuzeRx
Core
Execute and manage customer-facing programs to improve patient outcomes through seamless, technology-enabled pharmacy care.
Role type
Senior Customer Program Manager
Builds
Operational workflows and program deliverables for life sciences partners and healthcare providers
Domain
Digital health, pharmacy operations, and healthcare services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, cross-functional leadership, risk assessment, regulatory compliance, stakeholder management, project planning
Preferred skills
Pharmacy operations, digital health, CAPM certification, client-facing service delivery
Technologies
GSuite, Slack, Asana, Jira, Smartsheet
Responsibilities
Own SLA performance and operational outcomes, develop and execute program plans, lead cross-functional collaboration, monitor performance metrics and risks, serve as primary point of contact, drive continuous improvement, ensure regulatory adherence, facilitate retrospectives, contribute to long-term strategy
Seniority
Mid-Senior, hands-on IC
