AIR & LCL Operations Control Tower Manager
Core
Leading a team to deliver centralized operations for Air, LCL, and FCL customers, ensuring end-to-end shipment visibility, proactive issue resolution, and continuous process improvement.
Role type
Senior Operations Control Tower Manager
Builds
Centralized operations for Air, LCL, and FCL shipments
Domain
Logistics / Freight Forwarding
Required skills
Control Tower operational experience, Ocean Freight forwarding, Process optimization, Performance management, Stakeholder management, Automation and reporting, Business Continuity Planning
Preferred skills
Digital solutions implementation, Data quality enhancement
Technologies
Digital solutions, Automation tools
Responsibilities
Provide end-to-end shipment visibility through proactive tracking and exception management; Ensure service delivery governance and compliance; Conduct performance analysis and root cause analysis; Lead continuous improvement initiatives; Automate manual reporting and improve data accuracy; Lead, coach, and develop the team; Monitor productivity and SLA adherence; Develop and maintain Business Continuity Plans.
Seniority
Senior, hands-on IC with leadership
