Analista de Atendimento ao Cliente | Customer Experience
Core
Customer Experience Analyst responsible for end-to-end shipment tracking, client support across multiple channels, and managing import/export processes to ensure customer satisfaction and supply chain efficiency.
Role type
Customer Experience Analyst (Logistics)
Builds
End-to-end shipment management and customer service solutions for supply chain clients
Domain
Logistics / Supply Chain / Maritime & Land Transport
Deliverable
client delivery
Required skills
Customer service, Import/Export operations, Maritime and land transport knowledge, Office suite proficiency, English (advanced), Problem-solving
Preferred skills
Continuous improvement mindset, Relationship building, Adaptability
Responsibilities
Answer client inquiries via email, phone, chat, and meetings; Support clients in shipment management; Manage import/export processes (FCL, LCL, SCM, Landside); Identify and propose process improvements; Participate in performance review meetings; Support leadership in meeting performance metrics; Assist in onboarding new clients and services.