E-commerce Specilaist
Core
Manage e-commerce fulfillment customers, ensuring operational excellence and driving account growth.
Role type
Senior Account Manager (Fulfillment & Logistics)
Builds
E-commerce fulfillment services for key customers
Domain
Logistics, Supply Chain, E-commerce
Deliverable
client delivery
Required skills
Account management, KPI/SLA monitoring, Operational data analysis, Customer relationship building, Process improvement, Onboarding support
Preferred skills
Technical knowledge of WMS and Last Mile Operations
Responsibilities
Manage a portfolio of e-commerce fulfillment customers, Lead WBRs/MBRs/QBRs, Coordinate with Operations/Transportation/Inventory/IT teams, Analyze operational data and provide recommendations, Support onboarding of new customers, Drive continuous improvement initiatives
Seniority
Mid-Senior, hands-on IC
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