Customer Experience Agent (9-month Contractor)
Core
Manage end-to-end shipment processes and resolve customer issues for key clients in the logistics industry.
Role type
Customer Experience Agent (Contractor)
Builds
End-to-end logistics lifecycle execution for key customers
Domain
Logistics and Supply Chain Management
Deliverable
client delivery
Required skills
Supply Chain Management, end-to-end product management, customer relationship management, process improvement, data analysis, problem-solving, upselling
Preferred skills
Experience in freight forwarding, knowledge of SCM systems
Technologies
None explicitly stated
Responsibilities
Manage end-to-end shipment process in compliance with company procedures, own and resolve customer issues, act as primary point of contact for key customers, build strong customer relationships, drive service delivery excellence, review and update SOPs/IOPs, identify upselling opportunities
Seniority
Mid-level (0-3 years experience)