Customer Service & Employment Outcomes Coordinator
Core
Provide customer service and collect/analyze employment outcomes data for Ivy College of Business undergraduates while supervising a team of student assistants.
Role type
Administrative Coordinator (Customer Service & Data Analysis)
Builds
Employment outcome reports for accreditation bodies and internal data dashboards
Domain
Higher Education / Career Services
Deliverable
dashboards & analysis
Required skills
Data collection via surveys/phone/email, data cleansing and analysis in Excel, supervising student staff, phone etiquette, inventory management, meeting planning
Preferred skills
CRM/database system experience, hiring and training experience, higher education customer service experience
Responsibilities
Serve as first point of contact for visitors and manage phone/email inquiries; Collect and analyze employment outcomes for ~1,000 graduates annually; Supervise, train, and evaluate ~3 student assistants; Process office supplies and mail; Coordinate meetings and events; Submit data to accrediting bodies
Seniority
Mid-level, hands-on IC
