MGF NCS Specialist
Core
Managing customer communications and real-time dispatch execution for last-mile LTL delivery services.
Role type
Customer Service & Dispatch Specialist (Last-Mile Logistics)
Builds
Last-mile delivery operations for LTL services
Domain
Logistics / Transportation
Required skills
Real-time route monitoring, delivery exception troubleshooting, multi-channel communication (phone/email/SMS), stakeholder coordination, KPI tracking, service recovery
Preferred skills
Carrier compliance management, proactive customer follow-up, operational reporting
Technologies
LTL systems, dispatch tools, communication platforms
Responsibilities
Handle inbound/outbound communications regarding delivery inquiries and exceptions; Troubleshoot delivery issues including route challenges and address verification; Monitor assigned delivery routes and teams in real-time; Provide real-time status updates and escalate risks to stakeholders; Report on route performance and operational exceptions; Collaborate with field operations and carriers to maintain service continuity.
Seniority
Individual Contributor, operational specialist
