Lead, Last Mile Operations
Core
Coordinate with site leadership to support home delivery services and manage day-to-day warehouse and carrier operations.
Role type
Lead, Last Mile Operations
Builds
Home delivery services for shippers and carriers across North America
Domain
Transportation / Logistics
Deliverable
client delivery
Required skills
Team leadership, operational metrics analysis, training and development, dispatch management, route restructuring, problem resolution
Preferred skills
Logistics or transportation experience, inventory control, merchandise reconciliation
Technologies
Microsoft Office
Responsibilities
Lead a team of 15–20 warehouse material handlers to receive, pick, and process orders daily; Leverage operational metrics to identify improvement areas and create actionable plans; Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity; Manage the dispatch of contract carriers and resolve issues throughout the day; Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies; Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations
