Operations Support
Core
Controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests, ensuring operations excellence and quality customer service.
Role type
Operations Support Specialist (Freight Forwarding)
Builds
Domestic shipments (air and ground) logistics flow
Domain
Logistics and Supply Chain
Deliverable
product features
Required skills
Financial acumen, invoicing and payables experience, data entry, system documentation upload, regulatory compliance adherence, multi-tasking in high-volume environments
Preferred skills
Customer service experience, negotiating abilities, independent closing of deals, tech savviness, Microsoft Office proficiency
Responsibilities
Recapping shipments (collecting expenses, rating per tariff/quote, completing accounting), answering customer service calls, quoting and costing domestic shipments, preparing routing paperwork and closing files, communicating freight status and problems, coordinating dispatch for pick-ups, data entry into transportation management system, uploading documents to document management system
Seniority
Entry-level to Junior