Operations Support
Core
Controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests, providing high-level operations excellence and quality customer service.
Role type
Operations Support Specialist (Freight Forwarding)
Builds
End-to-end warehousing and distribution logistics solutions for customers
Domain
Logistics / Supply Chain / Freight Forwarding
Required skills
Financial acumen, invoicing and payables experience, quoting and costing, data entry, regulatory compliance (TSA/KSMS), Microsoft Office proficiency, multi-tasking in high-volume environments
Preferred skills
Customer service experience, operations experience, negotiating abilities, tech savvy
Responsibilities
Recapping shipments (collecting transportation expenses, rating per tariff/quote, completing accounting), answering customer service calls, quoting and invoicing domestic shipments (air and ground), preparing paperwork for routing and closing out files, communicating freight status and problems to stations/customers, updating systems, communicating with dispatch for pick-ups, data entry into transportation management system, uploading documents to document management system
Seniority
Entry-level to Junior, individual contributor