Ocean Customer Experience Specialist
Core
Handle high-volume customer inquiries via phone, email, and other channels for Maersk's logistics services, resolving issues and providing accurate product/service information.
Role type
Customer Experience Specialist (Logistics)
Builds
Customer support interactions and service delivery for Maersk's global logistics operations
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Customer service, communication, problem-solving, sales (upselling/cross-selling), data entry, process improvement
Preferred skills
Knowledge of logistics processes, familiarity with telephony systems
Responsibilities
Handle incoming calls, emails, and inquiries; Resolve customer complaints and issues; Collaborate with internal teams (sales, logistics, operations); Record customer interactions in Cloud Telephony System; Identify upsell/cross-sell opportunities; Provide feedback on process improvements; Meet performance targets (call metrics, CSAT, sales).