Ocean Customer Experience Specialist
Core
Handle high-volume customer inquiries via calls, emails, and other channels for Maersk's logistics services, resolving issues and providing accurate product/service information.
Role type
Customer Experience Specialist (Logistics)
Builds
Customer support interactions and service delivery for Maersk's global logistics network
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Customer service, issue resolution, sales (upselling/cross-selling), data entry, process improvement, performance metrics tracking
Preferred skills
Knowledge of logistics operations, internal team collaboration
Technologies
Cloud Telephony System
Responsibilities
Handle incoming calls, emails, and communications; Resolve customer complaints and inquiries; Collaborate with sales, logistics, and operations teams; Record customer interactions in the Cloud Telephony System; Identify upsell and cross-sell opportunities; Provide feedback on process improvements; Meet performance targets for call handling and customer satisfaction.