Senior Process Expert
Core
Support customers post-onboarding in the Maersk environment through channel management, case handling, onboarding, and contract/dispute resolution.
Role type
Mid-level individual contributor in customer experience and administrative operations
Builds
Customer support services and operational administrative tasks
Domain
Logistics / Supply Chain / Customer Service
Deliverable
client delivery
Required skills
Case management, contract management, dispute resolution, customer relationship management, standardized work routines
Preferred skills
Independent judgment within defined boundaries, problem escalation
Responsibilities
Manage customer channels, handle customer cases, support customer onboarding, manage contracts and disputes
Seniority
Mid-level, works under supervision with some independent judgment
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