Lead Logistics Customer Experience and Operations Specialist
Core
Manage end-to-end logistics and supply chain operations for global customer accounts, ensuring timely execution and high service quality.
Role type
Lead Logistics Customer Experience and Operations Specialist
Builds
Global logistics and supply chain solutions for assigned customer accounts
Domain
Logistics / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
End-to-end logistics management, Stakeholder coordination, Operational performance monitoring, Root cause analysis, Process improvement, Data analysis, SOP development, Customer relationship management
Preferred skills
Automation initiatives, Training initiatives, Knowledge sharing
Technologies
Operational data analysis tools, Performance reporting systems
Responsibilities
Manage end-to-end logistics and supply chain operations for assigned customer accounts, Coordinate with customers, origin and destination teams, carriers, and internal stakeholders, Monitor operational performance and customer KPIs, Resolve customer queries and operational escalations, Perform root cause analysis and implement corrective actions, Support process improvement and automation initiatives, Analyze operational data and prepare performance reports
Seniority
Senior, hands-on IC
