Customer Success Analyst
Core
Provides data-driven insights, performance reporting, and operational support to enable the Area Head of Customer Success to execute regional strategies and maintain pipeline health visibility.
Role type
Customer Success Analyst (Sales Operations focus)
Builds
Dashboards tracking key success metrics, weekly/monthly performance reports, and sales coverage execution tracking.
Domain
Logistics / Supply Chain (Maersk)
Deliverable
dashboards & analysis
Required skills
Data analytics, Salesforce (SFDC) proficiency, Microsoft Excel, Power BI, data visualization, sales process understanding, data hygiene management
Preferred skills
Experience with sales coverage models, customer success frameworks, ad hoc pilot coordination
Technologies
Salesforce (SFDC), Microsoft Excel, PowerPoint, Power BI
Responsibilities
Develop and maintain dashboards tracking key success metrics; Prepare weekly and monthly performance reports for leadership; Monitor sales tool adoption rates and flag gaps; Support the Sales Coverage Process by tracking execution and adherence; Maintain and update SFDC records ensuring data integrity; Assist in the administration of Sales Incentive Plans (SIP).