Sr Customer Experience Consultant- FMCG/TECH
Core
Manage and optimize customer experience and supply chain operations for strategic accounts in FMCG and Technology verticals, acting as a trusted advisor to drive operational excellence.
Role type
Senior Customer Experience Consultant (Supply Chain & Operations)
Builds
Operational solutions, service performance improvements, and customer satisfaction outcomes for strategic accounts.
Domain
Logistics, Supply Chain, FMCG, Technology
Deliverable
client delivery
Required skills
Supply chain management, logistics operations, customer relationship management, escalation management, root cause analysis, KPI reporting, process optimization, stakeholder influence, independent problem-solving
Preferred skills
FMCG/Technology industry experience, transportation management, warehousing knowledge, EDI processes, Power BI, continuous improvement frameworks
Technologies
Power BI, EDI systems, reporting platforms
Responsibilities
Serve as primary point of contact for operational performance and issue resolution; manage end-to-end case management and escalations; coordinate day-to-day supply chain activities and carrier discussions; lead root cause analysis and implement corrective actions; maintain customer-specific process instructions and documentation; support contract management and compliance reviews.
Seniority
Senior, hands-on IC
