Lead Logistics CX and Operations Specialist

China, Chongqing, Chongqing, 400013💼 Full-time🗓 2026-09-21 → 2026-09-26

Core

Managing customer experience and operations for onboarded clients within the Maersk environment, including channel management, case handling, onboarding, and contract/dispute resolution.

Role type

Individual contributor logistics operations specialist

Builds

Customer service workflows and operational support for Maersk clients

Domain

Logistics and Supply Chain

Deliverable

client delivery

Required skills

Customer channel management, Case management, Customer onboarding, Relationship management, Contract management, Dispute management

Responsibilities

Managing customer channels, Handling customer cases, Facilitating customer onboarding, Resolving contract and dispute issues

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About Maersk

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all lega