Technical Support Engineer

Denver (CO), USFull-time$65k–$159k2026-10-21 → 2026-11-10

HybridNo visa sponsorship

Core

Provide Tier 2 technical support and assistance to Zoom's commercial and consumer customers, resolving issues with integrations, APIs, and identity management.

Role type

Senior IC technical support engineer (integrations & APIs)

Builds

Customer success with Zoom Workplace products and integrated solutions

Domain

Collaboration software / Enterprise integrations

Deliverable

client delivery

Required skills

API troubleshooting (REST, SOAP), Identity Management (SSO, SCIM), Calendar services integration, High-volume case management, Postman/SOAP UI, Salesforce/HubSpot/Marketo support

Preferred skills

Experience with Zoom Workplace products, After-hours/on-call availability

Technologies

REST APIs, Postman, SOAP UI, Okta, Google SSO, Microsoft Office 365, Google Calendar, Salesforce, HubSpot, Marketo

Responsibilities

Own and resolve inbound support cases and calls within Tier 2 integrations domain; Meet individual goals and metrics including case volume and resolution rates; Communicate promptly with customers and team members; Maintain proficiency with Zoom products and troubleshooting tools; Stay flexible for after-hours or on-call coverage.

About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.