Customer Experience Consultant
Core
Primary point of contact for key clients ensuring smooth day-to-day logistics activities and meeting expectations.
Role type
Customer Experience Consultant (Key Accounts)
Builds
Seamless, reliable, and customer-centric logistics solutions for key clients.
Domain
Global container logistics and supply chain management.
Deliverable
client delivery
Required skills
logistics or supply chain operations knowledge, relationship building, issue resolution, process optimization, digital tool adoption
Preferred skills
proactive mindset, solution-oriented approach, global communication
Technologies
digital logistics tools
Responsibilities
Building long-term relationships with key clients, acting as main contact for inquiries and updates, coordinating shipments from booking to delivery, monitoring service performance, collaborating with internal teams, identifying process improvement opportunities, encouraging customer use of digital tools
Seniority
Individual Contributor, mid-level
