Customer Experience Consultant
Core
Owns and manages the customer experience for Key Customers in the Retail and Lifestyle vertical, ensuring smooth execution of the end-to-end shipment lifecycle.
Role type
Customer Experience Consultant (Logistics)
Builds
Customer satisfaction and smooth shipment lifecycle execution for Key Retail & Lifestyle customers
Domain
Logistics, Ocean Freight, Supply Chain Management
Deliverable
client delivery
Required skills
Logistics background, Ocean freight exposure, Supply chain management, Customer relationship management, Exception management, Business driver analysis, Financial responsibility
Preferred skills
Commercial mindset, Independent organization, Agility
Technologies
MS Office (Outlook, Excel)
Responsibilities
Deliver positive customer experience, Handle incoming customer service queries and issues, Manage exception management, Build relationships with stakeholders including offshore teams, Understand customer business needs, Improve business processes, Manage finances
Seniority
Individual Contributor
