4PL Customer Experience Manager
Core
Strategic business leader and trusted customer partner connecting customer objectives with operational execution across complex supply chain solutions.
Role type
Senior IC 4PL Customer Experience Manager
Builds
Integrated logistics solutions for key 4PL customers
Domain
Global logistics and supply chain
Deliverable
product features
Required skills
Management of customer-facing teams, KPI ownership, operational governance, stakeholder influence, business and financial acumen, data analysis, process standardization, technology adoption
Preferred skills
Experience leveraging AI-enabled tools for service delivery
Technologies
AI-enabled tools
Responsibilities
Lead and develop customer-facing teams, drive operational excellence through KPI ownership, translate operational data into business value narratives, build trusted customer relationships, partner with internal stakeholders to deliver integrated solutions, identify and implement optimization opportunities, monitor resource allocation, lead customer governance activities
Seniority
Senior, hands-on IC with people leadership
