Customer Experience Associate
Core
Deliver exceptional end-to-end customer experience by proactively managing supply chain operations and serving as the single point of contact for assigned 4PL customers.
Role type
Senior Customer Experience Associate (Supply Chain/Logistics)
Builds
Seamless coordination between internal stakeholders, vendors, and customers for 4PL accounts
Domain
Logistics and Supply Chain Management
Deliverable
client delivery
Required skills
End-to-end supply chain operations, Logistics (Ocean, Air, Road, Warehousing, Customs), Performance management, Process improvement, Data analysis and reporting, Billing and cost control, Stakeholder management
Preferred skills
Digital adoption, Continuous improvement initiatives, Global SCM process optimization
Responsibilities
Manage customer escalations with a proactive approach, Coordinate 4PL end-to-end supply chain activities including order management and delivery execution, Generate and analyse performance dashboards and logistics visibility reports, Ensure accuracy in billing and financial reconciliation, Collaborate with internal teams to deliver customer commitments
Seniority
Senior, hands-on IC
