Customer Experience Partner - SCM-2
Core
Provide services to customers onboarded in the Maersk environment through channel management, case handling, onboarding, and contract/dispute management.
Role type
Entry-level to junior individual contributor in customer experience and operations
Builds
Customer support services and operational case resolution for Maersk clients
Domain
Logistics / Supply Chain Management
Deliverable
client delivery
Required skills
Case management, customer onboarding, relationship management, contract management, dispute resolution, standardized work routines
Preferred skills
Independent judgment within defined boundaries, problem escalation
Technologies
None stated
Responsibilities
Manage customer channels, handle customer cases, support customer onboarding, manage contracts and disputes
Seniority
Junior, supervised IC
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