Zoom Phone Porting Specialist

Zoom

💼 Full-time🗓 2026-09-25 → 2026-09-26

Core

Manage number porting processes for Zoom Phone across the EMEA region and support India's native number workflows.

Role type

Senior IC porting operations specialist

Builds

Seamless number transitions for Zoom Phone customers

Domain

Telecommunications / VoIP / Unified Communications

Deliverable

Required skills

LNP processes, carrier systems, KYC/KYB documentation, VoIP platforms, telephony systems, CRM/ticketing platforms, analytical problem-solving

Preferred skills

Cross-functional collaboration, strategic process improvement, training new specialists

Technologies

Salesforce, Zendesk, ServiceNow, Microsoft Office

Responsibilities

Manage standard and complex number porting requests for EMEA; Support India's native number processes including KYC/KYB; Collaborate with global carrier partners to execute number transfers; Troubleshoot and resolve number porting fallout and technical issues; Serve as escalation point for porting concerns; Support strategic initiatives to streamline porting processes; Train new porting specialists

Seniority

Senior, hands-on IC

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About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.