Technical Support Engineer

💼 Full-time💰 $65,400–$65,400🗓 2026-09-24 → 2026-09-25

Core

Resolve complex technical issues for Zoom's Premier enterprise customers via email and direct conversation, focusing on meeting quality and network connectivity.

Role type

Tier 2 Technical Support Engineer

Builds

Customer trust and platform reliability for strategic enterprise accounts

Domain

Enterprise video conferencing and real-time communications

Deliverable

client delivery

Required skills

troubleshooting network issues, interpreting packet captures, understanding UDP/TCP transport, firewall rule analysis, proxy server configuration, VPN management, split tunneling, enterprise video platform administration

Preferred skills

prior Zoom administration experience

Technologies

Zoom, Microsoft Teams, Slack, packet capture tools, network statistics analyzers

Responsibilities

Engage Premier customers with clear communication to resolve urgent requests; own and resolve inbound Tier 2 support cases across core technology domains; analyze meeting quality and network level issues by reviewing backend logs; maintain technical proficiency across Zoom products and troubleshooting tools; develop and contribute to internal and external documentation; participate in an annual on-call rotation

Seniority

Mid-Senior, hands-on IC

Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.