Global Program Manager
Core
Strategic partner for enterprise customers guiding them through implementation and long-term success of Zoom solutions, managing complex programs across multiple teams and time zones.
Role type
Senior Global Program Manager (Enterprise Customer Success)
Builds
Customer success programs, project delivery, and operational improvements for enterprise clients
Domain
Unified Communications (UCaaS), Video Conferencing, Enterprise Software
Deliverable
product features
Required skills
Global program management, executive stakeholder engagement, project planning and negotiation, change management, risk monitoring, cross-functional coordination, metrics framework development
Preferred skills
Technical fluency in IP Telephony (SIP, H.323), Audio/Video codecs, UCaaS platforms, API/SDK concepts, multilingual communication
Technologies
Zoom, Cisco, Microsoft Teams, Polycom, SIP, H.323, API/SDK
Responsibilities
Define project scope and objectives for enterprise customers, develop and manage detailed project plans, deliver executive-level updates on strategy and progress, apply industry best practices in project management, monitor customer health and project performance, break large-scale programs into phased workstreams, partner with cross-functional teams to ensure consistency, capture customer feedback and develop success metrics
Seniority
Senior, hands-on IC with strategic oversight