E-commerce Service Delivery Specialist
Core
Primary point of contact for a portfolio of e-commerce customers across Europe, ensuring service excellence and driving customer growth.
Role type
Service Delivery Specialist (Customer Success/Account Management)
Builds
Scalable fulfilment, parcel management, and last-mile solutions for dynamic retailers and brands
Domain
Logistics / E-commerce / Supply Chain
Deliverable
client delivery
Required skills
Service delivery, customer relationship management, commercial awareness, analytical thinking, problem-solving, stakeholder management
Preferred skills
E-commerce logistics, parcel delivery, fulfilment environments
Technologies
digital tools, capabilities, new service offerings
Responsibilities
Lead Monthly and Quarterly Business Reviews, monitor service performance and identify improvement opportunities, manage customer escalations, translate customer needs into actionable service improvements, support customer retention and expansion, drive adoption of digital tools, ensure execution of customer action plans
Seniority
Individual Contributor, mid-level