4PL Customer Service Manager
Core
Lead a team of Customer Experience professionals to manage customer onboarding, relationships, and service delivery within the Maersk environment.
Role type
Senior Customer Service Manager (Management stream)
Builds
Customer service operations and team performance
Domain
Logistics / Supply Chain / Customer Experience
Deliverable
client delivery
Required skills
Team leadership, employee lifecycle management, performance appraisal, contract and dispute management, customer relationship management, business planning, operational strategy
Preferred skills
Advanced education in a related field, practical knowledge of logistics processes
Responsibilities
Hire, fire, coach, and mentor direct reports; set priorities to ensure task completion; develop policies and practices; implement business plans; manage customer onboarding and relationships; handle contract and dispute management
Seniority
Senior, hands-on manager with people leadership responsibilities