Sr. CX Consultant
Core
Senior Customer Experience Consultant managing complex global logistics cases, acting as the first point of contact to ensure professional, efficient, and value-added customer interactions.
Role type
Senior IC Customer Experience Consultant (Logistics)
Builds
End-to-end Lead Logistics operations and customer servicing solutions
Domain
Global logistics and transportation
Deliverable
client delivery
Required skills
End-to-end Lead Logistics operations, customer servicing, escalations management, operational problem-solving, KPI/SLA monitoring, supply chain analysis, process excellence, change management
Preferred skills
Matrix organization experience, international experience, stakeholder management, influencing skills
Technologies
None stated
Responsibilities
Deliver exceptional customer service and manage escalations, Liaise with global stakeholders and third-party suppliers, Identify challenges in client supply chains and propose solutions, Monitor performance and produce KPI reports, Participate in supply chain projects and continuous improvement initiatives
Seniority
Senior, hands-on IC
