Ocean Customer Experience Specialist
Core
Customer Experience support role focused on handling customer queries, cases, and relationships after onboarding through administrative and operational tasks.
Role type
Customer Experience Specialist
Builds
Customer support operations and relationship management for global logistics clients
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Customer interaction management, case handling, contract management, dispute resolution, administrative task execution, issue escalation, cross-functional collaboration
Responsibilities
Managing customer interactions across channels, handling customer cases efficiently, supporting customer onboarding, managing contracts and resolving disputes, performing day-to-day administrative tasks, escalating complex issues, collaborating with internal teams
Seniority
Mid-level (2-5 years experience)
