Customer Experience Associate (Recent Graduates)
Core
Entry-level role supporting customers with requests and questions across communication channels to ensure timely resolutions and positive experiences.
Role type
Junior Customer Experience Associate
Builds
Customer support interactions and case resolutions
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Clear communication, active listening, problem-solving, organization, attention to detail, process adherence, basic Microsoft Office proficiency
Preferred skills
Team collaboration, adaptability, curiosity, willingness to learn, empathy
Technologies
Microsoft Office tools, Maersk systems
Responsibilities
Support customers with requests and questions, communicate clearly with customers and internal teams, coordinate with colleagues to follow up on cases, maintain accurate information and follow service standards, take ownership of assigned activities, participate in training and development activities
Seniority
Entry-level, recent graduate