Customer Experience Partner - SCM
Core
Deliver exceptional end-to-end customer experience by managing supply chain operations, coordinating between internal stakeholders, vendors, and customers, and ensuring seamless service delivery.
Role type
Customer Experience Partner (Supply Chain Management)
Builds
End-to-end supply chain visibility, performance dashboards, and operational reliability for assigned accounts.
Domain
Global logistics and supply chain management (Ocean, Air, Road, Warehousing, Customs)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
End-to-end supply chain operations knowledge, customer relationship management, data analysis and reporting, financial reconciliation, process compliance, stakeholder coordination
Preferred skills
Digital adoption expertise, continuous improvement methodology
Technologies
Excel, Power BI
Responsibilities
Serve as primary point of contact for operational and service matters; coordinate end-to-end supply chain activities including order management and delivery execution; generate and analyze performance dashboards and conduct business reviews; ensure accuracy in billing and cost control; collaborate with internal teams to optimize global SCM processes.
Seniority
Mid-level, hands-on IC
