Technical Account Engineer

🌐 Remote💼 Full-time🗓 2026-07-29 → 2026-09-26

Core

Diagnose and resolve complex voice, video, and UC issues for Zoom's Elite enterprise customers, protecting their platform experience.

Role type

Senior IC Technical Account Engineer (UC/CC)

Builds

Production support for Zoom Phone, Contact Center, and unified communications services

Domain

Enterprise UC/CC, VoIP, Networking

Deliverable

client delivery

Required skills

VoIP protocols (SIP, H.323), IP Phones, SBC, PBX, call routing, SIP trunking, packet capture analysis, SIP trace analysis, IVR workflows, omnichannel solutions, networking fundamentals, technical documentation

Preferred skills

Wireshark, AWS, Azure, ITIL, Microsoft Certified, CCNA, CompTIA Network+

Responsibilities

Own end-to-end technical support for assigned Elite customers, troubleshoot complex voice/video/UC issues using logs and traces, collaborate with engineering and sales to resolve escalations, represent customers in high-priority war rooms, maintain deep product and UC landscape knowledge

Seniority

Senior, hands-on IC

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About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.