Product Support Specialist
Core
Primary interface providing support services to Postal Mate customers by analyzing and resolving challenges using software products.
Role type
Product Support Analyst
Builds
Support services for Postal Mate software users
Domain
Logistics / Supply Chain / Software Support
Deliverable
client delivery
Required skills
Troubleshooting, customer service, technical support, software knowledge, hardware troubleshooting, network connectivity diagnostics, ticket documentation, escalation management
Preferred skills
Spanish fluency, retail parcel/shipping industry background, inbound contact center experience
Technologies
Postal Mate software, Windows OS, Microsoft Office, browsers, networking tools
Responsibilities
Monitor and respond to customer contacts (calls, emails, tickets), troubleshoot software/hardware/connectivity issues, write detailed support tickets, escalate bugs, maintain product knowledge
Seniority
Individual Contributor, entry to mid-level