Consultant Business Applications (Supply Chain Management)
Core
Resolve customer issues for IFS Supply Chain Management software by providing effective solutions and maintaining service levels.
Role type
Business Applications Consultant (Supply Chain Management)
Builds
Customer support solutions and service delivery for IFS enterprise software
Domain
Enterprise Software / Supply Chain Management
Deliverable
client delivery
Required skills
Supply Chain Management knowledge, IFS processes and tools expertise, analytical skills, root cause analysis, process improvement, documentation, training
Preferred skills
Cross-product knowledge, network expansion, business development participation
Responsibilities
Resolve medium complexity customer issues, ensure quality service delivery within SLA/OLA standards, execute planned maintenance, assist in training colleagues, participate in knowledge distribution, propose process enhancements
Seniority
Individual Contributor, mid-level support role