Mitarbeiter telefonische Notfallhotline (m/w/d) Medizintechnik
Core
First point of contact for patients, relatives, and hospitals regarding the LifeVest® wearable defibrillator, providing empathetic support, troubleshooting, and care coordination.
Role type
Customer support specialist (medical device)
Builds
LifeVest® wearable defibrillator therapy
Domain
Medical technology / Cardiac care
Deliverable
client delivery
Required skills
Empathy, patience, organizational skills, technical troubleshooting, logistics coordination, MS Office
Preferred skills
Interest in health topics, flexibility for shift work
Technologies
MS Office
Responsibilities
Collect contact information from relatives, perform initial ECGs with field sales, troubleshoot LifeVest® technical issues, advise on device usage and optimization, organize delivery and return of devices, accompany patients post-defibrillation
Seniority
Entry-level to mid-level, hands-on IC