Field Service Engineer II (Medical Devices) - Phoenix, AZ
Core
Install, maintain, troubleshoot, and repair cardiovascular medical systems and devices for healthcare providers.
Role type
Field Service Technician (Medical Devices)
Builds
Cardiovascular medical systems (IVUS, AngioJet, Rhythmia, etc.)
Domain
Healthcare / Medical Devices
Deliverable
physical/clinical work
Required skills
Medical device repair, calibration, troubleshooting, equipment installation, safety protocols, regulatory compliance
Preferred skills
Cross-functional collaboration, territory management, customer training
Technologies
IVUS, AngioJet, AngioJet, ICEfx, FARAPULSE, Rhythmia, SmartFreeze
Responsibilities
Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment; Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting; Deliver technical support for field escalations, customer concerns, and warranty inquiries; Manage routine and emergency service requests within your assigned territory; Accurately document service events, complaint information, and system updates using internal tools; Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements; Participate in projects, event support, or cross-functional tasks as required by the business unit
Seniority
Entry-level to Mid-level, hands-on IC