Customer Experience Manager
Core
Lead the Customer Experience team for key retail accounts, ensuring high-quality service and driving value creation across customers' supply chains.
Role type
Senior IC Customer Experience Manager (Supply Chain)
Builds
End-to-end customer experience solutions and supply chain value initiatives for key retail accounts
Domain
Logistics and Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Supply chain management, stakeholder management, team leadership, commercial acumen, cross-functional collaboration, risk management, process optimization, talent development, data-driven decision making
Preferred skills
Digital transformation, change management, cross-selling and upselling strategies, succession planning
Technologies
None explicitly stated
Responsibilities
Own end-to-end Customer Experience for assigned key accounts, lead digital and customer transformation initiatives, build and develop a high-performing team, drive operational excellence through process optimization, identify and lead cross-selling and upselling opportunities
Seniority
Senior, hands-on IC with people leadership