Director Supply Chain - Service Delivery
Core
Lead large-scale retail supply chain operations in a global delivery model with a focus on operational excellence, end-to-end ownership, and transformation.
Role type
Director, Supply Chain Service Delivery
Builds
Retail supply chain operations, service delivery frameworks, and global team structures
Domain
Retail, Supply Chain, Shared Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Global team leadership, end-to-end supply chain process ownership, strategic transformation, process optimization, stakeholder collaboration, performance management, capacity planning, governance, mentoring
Preferred skills
Lean Six Sigma certification, automation and AI/analytics exposure
Technologies
SAP, Blue Yonder, Manhattan, Oracle, Kinaxis
Responsibilities
Lead end-to-end service delivery ensuring SLA adherence and operational stability; Manage global teams across multiple geographies in a hub-and-spoke model; Provide leadership across Space Planning, Assortment Planning, Planning & Allocation, Logistics & Transportation, and Vendor Chargebacks; Drive transformation initiatives focused on automation, digitization, and process optimization; Partner with Supply Chain, Merchandising, Finance, IT, Procurement, and external partners; Own service management framework including performance management, governance, and incident management; Lead governance forums and strategic planning discussions; Develop scalable operating models focused on efficiency and agility
Seniority
Director, strategic leadership & global team management
