Customer Experience Consultant – FMCG & Chemicals
Core
Manage and grow relationships with strategic FMCG and Chemicals customers, ensuring smooth execution of their end-to-end supply chains and driving operational excellence.
Role type
Customer Experience Consultant (FMCG & Chemicals)
Builds
End-to-end logistics solutions across ocean, inland, warehousing, customs, and logistics products for strategic customers.
Domain
Logistics / Supply Chain / FMCG / Chemicals
Deliverable
client delivery
Required skills
Customer relationship management, end-to-end supply chain management, stakeholder management, service level monitoring, digital adoption support, continuous improvement, multi-modal logistics knowledge.
Preferred skills
Experience in Customer Experience, Operations, Logistics, or Supply Chain within Maersk, passion for digitalization, proactive problem-solving.
Technologies
Digital solutions, self-service capabilities, logistics products.
Responsibilities
Serve as primary point of contact for customers, understand customer business needs, manage shipment lifecycle, monitor service performance, resolve customer issues, collaborate with commercial and operations teams, provide visibility on service risks, support digital adoption, drive process improvement.
Seniority
Mid-level, hands-on IC